Terms & conditions
1. Who you are buying from
AYLO ApS
Rugbjergvej 6
7490 Aulum
Denmark
CVR: 36539321
+45 60 17 87 22
kontakt@aylomarine.com
These terms apply to every order placed through aylomarine.com. By completing an order you confirm that you have read and accepted them.
2. Prices and VAT
All prices are shown in Danish kroner (DKK) and include 25% Danish VAT. The price you see in the basket is the price you pay — there are no fees added at the payment step.
We reserve the right to correct obvious pricing errors. If a price is clearly wrong, we will contact you before the order is dispatched and you may cancel free of charge.
3. Payment
We accept Dankort, Visa, Mastercard, Apple Pay, Google Pay and MobilePay. Payment is handled by QuickPay. Your card details are entered on their payment page and are never sent to or stored on our servers.
The amount is charged when your order is placed. You receive a receipt by email as soon as the payment is approved.
4. Delivery
We deliver to Denmark, Sweden, Norway and Germany. Shipping is free. Orders are normally dispatched within 2–4 working days, and you receive an email with a tracking number when your parcel leaves us.
If we cannot deliver within 30 days, you may cancel the order and have the full amount refunded.
5. Your subscription
The AYLO unit needs an active licence to work, so a 12-month subscription is part of every hardware order. The subscription costs 1,188 DKK per 12 months (99 DKK per month, billed yearly).
Your subscription renews automatically. We attempt to charge the card you paid with 14 days before the current period ends, and the licence is extended by another 12 months once the payment succeeds. You will be told the exact renewal date in your receipt and can see it on your profile page at any time.
You can cancel at any time from your profile page or by writing to us. Cancelling stops future renewals; the period you have already paid for runs to its end, and we do not refund part of a period. If a renewal payment fails, we try again a few times over the following days and let you know — the licence stays active until the paid period runs out.
6. Right of withdrawal
You have 14 days to withdraw from your purchase, counted from the day you receive the goods. To use your right of withdrawal, write to kontakt@aylomarine.com before the 14 days are up. You then have a further 14 days to return the goods to us.
The goods must be returned in a condition that lets us sell them again. You may unpack and examine the unit as you would in a shop, but if it has been used beyond that, we may deduct the loss in value from your refund. You pay the cost of returning the goods.
We refund within 14 days of receiving the goods back, using the same payment method you used. If you withdraw from a hardware purchase, the subscription bought with it is cancelled and refunded in full.
The subscription is treated separately. At checkout you are asked to confirm, as a separate choice, that your subscription may start immediately and that you therefore lose your right of withdrawal on it once it has started. That choice applies only to the subscription — your 14-day right of withdrawal on the hardware is unaffected, and using the unit does not remove it. If the unit has been used beyond what is needed to examine it, we may deduct the resulting loss in value from your refund.
7. If something is wrong with your order
You have two years of statutory protection under the Danish Sale of Goods Act (købeloven). If a fault appears that was present at delivery, we will repair, replace, refund or reduce the price, depending on the situation.
Contact us at kontakt@aylomarine.com within a reasonable time of discovering the fault, and describe what is wrong. We cover reasonable return shipping for a justified complaint.
The protection does not cover faults caused by incorrect installation, water ingress beyond what the unit is rated for, modification of the hardware, or normal wear.
8. The service and your data
AYLO records data from your boat so that the app and the portal can show it to you. We use your data to deliver the service, and we do not sell it. Some features need an internet connection to work — the AIS function in particular fetches its data over the internet.
We may update the software and change or improve features. If a change materially reduces what you have paid for, you may cancel your subscription and have the remainder of the period refunded.
9. Complaints
If we disagree, write to us first at kontakt@aylomarine.com — most things are settled that way. If we cannot find a solution, you can complain to the Danish Competition and Consumer Authority's Centre for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg, naevneneshus.dk.
Consumers in the EU can also use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr.
10. Governing law
These terms are governed by Danish law. Nothing here limits the rights you have as a consumer under mandatory Danish or EU law.